Frequently Asked Questions
Quick answers about the TrustyTots Kids Toy Smartphone, shipping and returns.
The Product
Does it connect to the internet?
No. It has no SIM card, no web browser and no app store.
Can it make calls or send messages?
No. It looks and feels like a phone, but it can't call, text or message anyone.
What can my child do on it?
Take photos and videos with the front and rear cameras, play the built-in games and listen to music.
How big is it?
The touchscreen is 2.8 inches, sized to fit comfortably in small hands.
What colors does it come in?
Four: Blue Dino, Green Dino, Pink Unicorn and Purple Unicorn.
How do I charge it?
It has a rechargeable battery and charges by USB cable.
Can I save by buying more than one?
Yes. Choose the Duo or Trio on the product page and the price per phone drops.
Shipping and Delivery
How long does shipping take?
Processing takes 1-2 days and delivery takes 6-10 days. You'll get a tracking number by email as soon as your order is on the way.
Is shipping free?
Yes. Shipping is free on all US orders.
How do I track my order?
You'll get an email with your tracking number when your order ships. You can also check it any time on our Track Your Order page.
Returns and Guarantee
Is there a money-back guarantee?
Yes. Every order is backed by a 30-day money-back guarantee. If you're not happy, contact us within 30 days of delivery for a full refund.
How do I request a refund?
Email us at support@trustytots.com with your order number. We'll reply with next steps.
Still have a question?
Email us at support@trustytots.com or use our contact page and we'll help.